Took out a boiler cover with My Connected Home in December, unfortunately it broke down with no heating and hot water a few weeks later early January in the middle of cold winter. They went above and beyond for me, engineer arrived within an hour of my call, took apart the boiler unit and revealed 3 faulty parts that needed replacing. The parts are no longer easily available as the boiler make has been discontinued by the manufacturer Baxi. The manager took it upon himself to speak to Baxi on my behalf and was lucky to be told they could still provide those parts. Within 6 days after my initial call, I had new parts and boiler is working perfectly. Brilliant work!