BOILER COVER
At My Connected Home, your boiler comes first.
Your family stays warm all year round and keep the hot water flowing.
We're specialists in boiler cover, so if your boiler breaks down, we'll have you back up and running in no time. With a National network of Gas Safety engineers, you are in good hands with us.
Covered with Peace of Mind
Our range of boiler and central heating cover plans come with everything you need.
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Boiler & central heating repairs
Our trusted engineers will repair your boiler, controls, and central heating system.
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Annual boiler service
All our plans include an annual boiler service to make sure everything is running smoothly.
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24/7 emergency helpline
We're here when it matters most. You can report a fault as soon as it happens using your customer portal or by calling our friendly UK based Customer Service team.
Why My Connected Home?
Best value
Switching to My Connected Home could save you over 40% on your renewal quote compared with other providers.
No hidden costs
The Plan you choose and pay with My Connected Home is all you pay for the duration of your 12 months cover with us.
24/7 UK based customer service
We are available over the phone via our UK based contact centre, 24 hours a day, 7 days a week including bank holidays. There will always be someone to speak to at any time of the day or night if your boiler breaks down.
Are you covered by your home insurance?
It is worth checking first if your boiler is covered by your home insurance, however, boiler breakdowns are common and costly and very few home insurance providers will cover your boiler within your home insurance for those reasons.
The cost of boiler breakdown
Boiler repairs aren't cheap - depending on the fault, it can be anything up to £500 or more. Boiler and central heating cover will help ensure you avoid any unexpected repair bills.
Hassle free
One of the many advantages of My Connected Home boiler cover is that we take care of everything, saving you time, so you can carry on with day-to-day life. We will send out a trusted Gas Safe registered engineer who'll get you back up and running in no time.
Your home
If you are a homeowner and have a boiler that runs on natural gas, then our boiler cover plan could be for you. If you don't own your own home, or have a different source of fuel, then you won't get the benefit of boiler cover.
Tenants
If you’re renting your home privately, find out from your landlord/landlady/estate agent if your property has boiler cover. If it doesn’t, you can always recommend they get in touch with us.
What's Not included in our boiler cover?
We earn your trust by making things simple, easy to understand and transparent.
My Connected Home boiler cover offers genuine value for money and our customers are confident that we'll get the job done when they need us the most. However, there are certain things that our boiler care plans don't include.
We believe it's important for our customers to know all the details before making the decision to buy boiler and central heating cover, so there are no surprises or digging through terms and conditions later.
Here are some of the key exclusions across our range of plans:
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Repairing faults caused by limescale, sludge (dirty water contaminated by particles of dirt, rust other debris)
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Repairs where your boiler is deemed Beyond Economical Repair (BER), If your boiler is beyond economical repair, we will advice you on your next steps. Subject to your credit status, we can provide you finance for a brand-new boiler, including install with our engineers with affordable monthly payments, new magnetic filters and a minimum 10 year warranty for your brand new boiler.
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Repairing pre-existing faults or faults that occurred within the first 14 days.
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Systems or appliances that haven't been installed, maintained and used in accordance with manufacturer's instructions and or current regulations or best practice.
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User tasks which are detailed in your user guide, re-pressurising your system and or bleeding your radiators.
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Trace and access (work required to locate the fault) this is usually covered by your home insurance (no need to pay twice). Once the problem is found and accessible, we will happily come back and fix it
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Systems that are powered by anything other than natural gas
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Showers and shower pumps
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Upgrades or improvements to your system
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Accidental damage if you or someone working in your property causes a fault this should be covered by your home insurance
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Non-standard items or parts such as towel rails and underfloor heating. These need specialist parts and engineers, so we'd recommend getting in touch with the manufacturer for advice.